Privacy Policy

We respect your privacy!

Communication from Skin Matrix:

We welcome you to like us on facebook and to sign up to our newsletters to stay up to date with the latest news. We only send emails to those who sign up through our website. We will only email you, if we need to clarify an order, reply to an email, answer any questions you have put forth through our online contact us form.

Third Parties:

Skin Matrix will never pass on your information to any third party without your permission.

Your personal information is respected and handled with the utmost of care. Personal information includes your name, address and other features of your identity including your user and contact details. This information is not used for any other purpose than to fulfill our business relationship.

Amend/Update Information:

If you believe that any information held by us about you is incorrect or incomplete you should contact us to amend this information. Any information which is found to be incorrect will be corrected as soon as possible. You can correct any information held by us yourself if your prefer through My Account.

Access Rights:

You have the right to access personal data that is held about you. To obtain a copy of your personal information we hold, please call us or fill in our online contact form.

Notification of changes to the Privacy Statement:

Skin Matrix may change the content or services found on our website at any time without notice; consequently our Privacy Statement may change at any time also without notice.

Data Deletion Policy

What information does Skin Matrix retain?
The Skin Matrix website stores data about individuals in order to create an account and process orders. We store the name, e-mail address, phone number and products purchased.
The data is stored on our secure servers in Australia. This data is stored and used in accordance with our Privacy Policy, which can be found at:

If consent is provided, personal data (including the above, plus address, telephone number and notes) may be
stored in our CRM system for the purposes of contacting you regarding Skin Matrix news, products and promotions.

How can data be deleted?
Information may be deleted from our CRM upon request to We undertake to perform the
deletion within one month (30 calendar days) and will send you a confirmation once the information has been
deleted. Wherever possible, we will aim to complete the request in advance of the deadline.

Skin Matrix Right of Sale:

Skin Matrix reserves the right to refuse to fill any order placed without providing reasons. In the event an order will not be filled, reasonable attempts will be made to communicate this to the address provided. All received funds will be refunded in the method payment was made.

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