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Our Returns Policy

Our Returns Policy

If you are unhappy with your product choice and want to return your items, no problems!

  • We accept returns 14 days from the date of purchase.
  • The product MUST NOT be opened, used or damaged in any way
  • Must be in original packaging
  • Your receipt must be with the returned item
  • We do not reimburse return postal costs unless the item is being returned due to an error of Skin Matrix.
  • Once a returned item has been accepted we will issue a refund using the same method you originally paid for the item. All returns are processed then a new order will be created. Due to fair trading laws we are unable to offer an exchange.
  • If the returned product brings the original order below the free shipping threshold of $99, postage charge of $8 will be payable.
  • Please email our Customer Service Team at sales@skinmatrix.com.au to advise her you are returning your product.
  • Once we have accepted the return via email, please post the item(s) using Registered Mail as we are not liable for your returned item(s) lost in transit. Post the product with your order docket to:

Skin Matrix

PO BOX 402, Adamstown, 2289

 

Returns/Warranty Policy for Rejuva3 Elite

Not completely satisfied with your product?

We accept returns 30 calender days from the date of purchase.
If you are not happy with your device for any reason, please return address below:

Skin Matrix

PO BOX 402, Adamstown, 2289

 

  • Item must be in original packaging
  • Must include receipt in your return
  • We only accept returns for orders placed through www.skinmatrix.com.au website
  • Once the item has been returned and accepted we will issue a refund using the same method originally purchased.
  • We do not give credit notes
  • It is the responsibility of the sender to provide tracking information for the returned item.
  • Skin Matrix is not liable for lost or stolen product being returned for a refund

We do not offer refunds/returns for:

  • Devices bought through another seller
  • Packages missing hardware components
  • Products returned with no valid receipt
  • Shipping charges (if any)
  • Products returned outside the 30 calender day period from the date of purchase
  • Products damaged in transit upon receipt of return. It is up to the sender to pack the product securely.

Warranty

Every device comes with a 6 month warranty cover manufacture related problems resulting from normal usage.
An extended 1 year warranty is available for purchase (must be purchased before the original 6 month warranty had expired) by emailing us here.

Please note we do not offer repairs/replacements or warranty on the following;

  • Products purchased, new or used, from unauthorized distributors or through unauthorized distribution channels
  • Products purchased more 6 months ago (unless an extended 1 year warranty was purchased)
  • Packages missing hardware components
  • Products returned without a valid itemized receipt or copy of a bank statement
  • Damages due to misuse, improper maintenance or repair, using alternate voltage source, or unauthorized modifications
  • If you have any questions or concerns, please contact our customer service department at 1300 455 792.

Please allow 7-14 business days for testing and shipment of replacement/repaired device. If your device is received in working condition, it will be shipped back to you as is.

Please retain your proof of purchase as it is required for all refunds and returns.

Account Details 

Account Name: Rayfish Pty Ltd

BSB: 032 054

Acc No: 279525

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