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How long does it normally take to dispatch my goods?

Orders placed before 1pm, will be sent the same day, unless your product is out of stock allow an extra 24 hours-48 hours.

How long does it take to receive my goods once I receive the dispatch email?

You will receive a dispatch email into your inbox if you have provided the correct email address when your goods are on their way. This is a convenient way for you to click on the link at any time and see where your goods are. For metro areas you will usually receive in 24-48 hours. Outside of metro areas allow 2-3 days, with Perth approx 4 days.

Do you send with Australia Post?

We send with Australia Post - Eparcel. Exceptional service, the fastest delivery time and most importantly the safest. It is not Express Post in the yellow satchels, it is an express courier service where a signature will be required upon receipt. If you are not home, a card will be left for you to collect at the nearest Post Office. If you would like you parcel left at your front door if no one is home, please specifiy in the comments section when checking out. But please be aware that we are not liable for goods lost/stolen once delivered. Good idea to get delivered to your work, where you or a receptionist can sign for. PO Boxes are totally fine for this service if you prefer.

Why should I buy from Skin Matrix?

At Skin Matrix, we are not just an online store selling Beauty Products, we are also a site where you can get into contact with Skin Care Professionals to receive free, quality advice that you will struggle to find elsewhere. We love the Beauty Industry and with over 16 years experience with all facets including medical and non medical treatments. Whatever your skin concern, or question, we will happily answer your questions giving you all options so you can make an informed decision. Sarah has clients not only in her Skin Clinic in Sydney, but all around Australia. Usually her clients will email her to advise of their progress and what their next step in their skin rountine would be. A bonus is that you will receive non biased skin information, covering all skin care concerns.  Email us today

Not sure on what to buy?

Are you new to the ranges and just want some info on where to start? Call us on 1300 455 792, we would love to hear from you to tell you about the ranges, discuss your current skin condition and advise you what would best suit. Or if you prefer email, email us here.


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