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Delivery Information

skin matrix delivery

Delivery Information In Australia

  • Your order will be sent via Australia Post Eparcel. This service is trackable and you will receive a notification with your tracking number once your order is dispatched.
  • Orders placed before 1pm will be dispatched same day.
  • If all items of your order are in stock then they will be dispatched the same day. Otherwise, delivery of your order will take between 3-5 business days.
  • If no one is home, a card will be left for you to collect at your local post office.
  • A signature is required for all orders sent, unless an authority to leave is mentioned with your order. If you wish for your order to be left in a secure location eg: front door, please advise us of this in the comments sections at checkout. Please note: If you take this option – Skin Matrix is NOT LIABLE for lost orders once delivered.
  • Any items that remain unclaimed at the destination suburb post office,  due to the customer not present when the delivery was made, and which are subsequently returned to Skin Matrix will incur an additional fee of $7.99 to resend to the correct address. A separate invoice for the fee will be provided.
  • Any items that are unable to be delivered due to the driver not being able to gain access eg, gated areas, secure office complexes and which are subsequently returned to Skin Matrix will incur a fee of $7.99 to resend to the correct address. A separate invoice for the fee will be provided.
  • Once your item is dispatched you will receive a tracking email. You can view your tracking information when you log into your account and within your tracking email sent upon order dispatch.

How To Track Your Order Within Australia

  • You will receive a tracking consignment number within an email that is sent upon your item being dispatched.
  • For parcel enquiries you can contact Australia Post directly on 137 678
  • If you have been through these processes and still cannot locate your parcel, please email us at sales@skinmatrix.com.au

 Delivery Information Internationally

  • Allow up to 10 business days for pack and track delivery
  • Allow 2-4 business days for Express Courier International delivery
  • A Tracking email will be sent upon dispatch and signature is required upon receipt.
  • Any items that remain unclaimed from the buyer's country postal service, due to the buyer not present when the delivery was made, and which are subsequently returned to Skin Matrix, will incur an additional postage fee to be re-sent. This is be determined by the article weight. A separate invoice will be created for the article to be resent.
  • Skin Matrix is not responsible for any additional taxes or duties which your country may levy on the purchase of these goods. The purchaser is responsible for the knowledge of any import laws in their own country.
  • We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be.

 

 

 

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