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  • I have a question about a product or need some assistance with my order:

    We would love to hear from you! Email us at sales@skinmatrix.com.au and one of our superstars will reply ASAP. Alternatively, you can reach us immediately on the live chat - just click on the smiling yellow face bottom left-hand corner or call us on 1300 455 792. You can find our Delivery information here and our Returns Policy here.

  • I would like to purchase my product online and collect it from your store:

    If you are collecting from our Newcastle store in Adamstown, select pick up at checkout. You can call us on 1300 455 792 or email sales@skinmatrix.com.au if you have any questionst at all.

  • I would like to book an appointment at your Newcastle or Bondi Junction Clinic:

    Sarah's books for Bondi Junction are now closed. If you are an existing client of Sarahs, please email us to be advised on Sarah's next dates in Bondi. All Bondi Junction appointments will need to be made through our online booking system and require a $50 deposit at the time of booking.

    Newcastle Appointments can also be made through the online booking system or you can email us or call us on 1300 455 792.

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